Welcome to Security State Bank Internet Banking Service
Internet Banking is a FREE service offered to our customers. Use this financial tool to access your account anytime and anywhere internet access is available. Advanced security tools keep your information and transactions secure. Simply apply for your internet banking username and password and you will receive a welcome packet and user instructions in the mail.
Through Internet Banking you can:
- View your accounts
- Check current balances
- View daily account activity
- Transfer funds
- See check images
- Track ATM/CheckCard transactions
- Make a loan payment
- Access forms and applications
- Reorder checks
- Access useful links to other sites
SSB Mobile Banking
SSB Mobile Banking is a FREE service offered to our customers. Use this financial tool to access your account anytime and anywhere on your Mobile Device. Advanced security tools keep your information and transactions secure. Simply download our mobile application from the Google Play or Apple App Store by the link below on to your mobile device. Follow the onscreen enrollment process. You will need your internet banking username and password to help verify your identity.
Through SSB Mobile Banking you can:
- View your accounts
- Check current balances
- View daily account activity
- Transfer funds
- Find the nearest Security State bank Location
- Mobile Deposit
SSB Bill Payment Pay anyone you need to pay in the United States. The phone company, cable service, your credit card company, even your babysitter, you can now pay in complete convenience from your computer. You tell us how much to pay and when. We will take care of the rest.
To make paying bills easier you can:
- Schedule recurring payments (for regular monthly bill payments on the day of the month you select)
- Schedule future payments
- Make one-time payments
Contact your local Security State Bank branch to set up your Bill Payment Service. *Bill Payment is Free for the first 3 months of service. If Bill Payment is not used in a 30-day period, a $5.00 per month fee will automatically be charged to your Payment Account on the 1st day of each month. As long as you use Bill Payment in a 30-day period, this fee will not be assessed.
Internet Banking Frequently Asked Questions (FAQ)
What do you need to access Internet Banking? You need a computer, modem, Internet access and an Internet browser. In order to experience the full functionality of our Internet Banking site you must be using Microsoft Internet Explorer 5.5 or higher, Netscape Navigator 4.08 or higher or Netscape Communicator 7.01 or higher. Older versions of these browsers may not be compatible with the online banking system. You will get a message saying that your browser does not meet our specific security protocols. You will then need to download a newer version of one of these browsers. To download the newest version of these browsers visit their sites at www.netscape.com for Netscape or www.microsoft.com for Internet Explorer. Once you have completed the download and installation of the recommended browser, you can return to the log in screen and log in to Internet Banking.
Is Internet Banking secure? Yes, Security State Bank has security features and requirements (which include your username and password) to provide you with peace of mind when you access your account information. To ensure your own privacy, log off Internet Banking whenever you leave your computer. Also, choose your password carefully. Do not choose one that will be easy for someone to guess what it is. Do not tell anyone your password and change it if you suspect someone knows it. To help protect your privacy, if you’re called away from your computer while you’re signed in, you will be signed off after fifteen minutes of inactivity.
How current is your account information? Internet Banking activity is updated twice daily at approximately 8:30 a.m. and 3:30 p.m. Transactions made just prior to these times may not show up on your account until the next processing time due to processing or system issues, which we cannot control.
What if my User ID and Password do not seem to work? There are a couple of solutions to this problem. The most common issue is the placement of the CAPS LOCK key. Your user ID and password are case sensitive. The second most common issue is a complete lock-out of your account. If you aren’t sure of your password and begin guessing or didn’t realize that you were entering your password incorrectly, you have only three chances to successfully log on. After three incorrect attempts you will be locked out for thirty minutes. After thirty minutes have passed you will have three more attempts to correctly log in before the account is permanently locked out. The only way to reset a lockout is to call us at 1-855-647-2228
SSB Mobile Banking Frequently Asked Questions (FAQ)
What is SSB Mobile Banking? Anywhere your mobile device goes, Security State Bank is with you. SSB Mobile Banking allows you to check your balances, transfer funds, and view your account history. You must be an Internet Banking customer at Security State Bank to use SSB Mobile Banking.
What are the fees for SSB Mobile Banking? SSB Mobile Banking is free, however your mobile carrier’s text messaging and web access charges may apply.
How do I sign up for SSB Mobile Banking? If you are already a Security State Bank Internet Banking customer, simply download the Security State Bank’s iPhone or Android app from the App Store. If you are not an Internet Banking customer, contact your local Security State Bank branch for details.
What happens if I lose my mobile device? Since SSB Mobile Banking is browser based, the information is not stored on your mobile device and your information cannot be stolen. If you replace your device with a different provider and/or phone number, simply edit your Mobile Settings via Internet Banking. Log in to Internet Banking from your home or office computer > Select Services > SSB Mobile Banking > Manage Devices Edit the Wireless Provider and/or Phone Number > Click update.
What if I can’t get my mobile device to work with Internet Banking? There are a number of reasons you may experience trouble accessing SSB Mobile Banking.
To use SSB Mobile Banking, you will need to meet the following minimum requirements:
- You must enroll through Internet Banking using a home or office computer
- Your mobile device must be web enabled
- Your mobile network must allow secure SSL traffic. (You may need to validate this with your mobile provider.)
If your phone meets these requirements and you continue experiencing problems, SSB Mobile Banking may not be compatible with your mobile device.
Should I disable the auto-complete function on my mobile device? We highly recommend SSB Mobile Banking customers to turn off the auto-complete T9 setting for security reasons. If the T9 setting is turned on, it will store the Internet Banking ID on the mobile device.
What if I no longer want to be an SSB Mobile Banking user? Log in to Internet Banking from your home or office computer > Select Services > SSB Mobile Banking > Manage Devices > Select stop using this device
What is Mobile Deposit? Mobile Deposit allows you to make a deposit by taking a picture of the front and back of the check using your Apple or Android phone.
What are the requirements to enroll in Mobile Deposit? First, enroll in Internet Banking, second, enroll in Mobile Banking by downloading the Security State Bank App to your iPhone or Android phone.
How will I know if Mobile Deposit is enabled for me? You will see the Deposits icon on the screen of your mobile banking app after logging in.
Is there a fee for Mobile Deposit? Mobile Deposit is free at this time. We will notify you if that ever changes
What is the daily cut-off time for Mobile Deposit? 2:00pm Central Standard Time.
Do I need to endorse the back of the check when I make a Mobile Deposit? Yes. Before taking a picture of the check, endorse every check transmitted through the Mobile Deposit Service with your signature and “For mobile deposit only, Security State Bank account #______.” PLEASE NOTE: If the back of the check is not properly endorsed, Security State Bank reserves the right to reject the check for deposit.
Are there any checks I am not permitted to deposit using Mobile Deposit?
- Checks payable to any person or entity other than the person or entity that owns the account that the check is being deposited into.
- Checks containing an alteration on the front of the check or item, or which you know or suspect, or should know or suspect, are fraudulent or otherwise not authorized by the owner of the account on which the check is drawn.
- Checks payable jointly, unless deposited into an account in the name of all payees.
- Checks previously converted to a substitute check, as defined in Regulation CC.
- Checks drawn on a financial institution located outside the United States.
- Checks that are remotely created checks, as defined in Regulation CC.
- Checks not payable in United States currency.
- Checks dated more than 6 months prior to the date of deposit.
- Checks or items prohibited by Security State Bank’s current procedures relating to the Services or which are otherwise not acceptable under the terms of your Security State Bank account.
- Checks payable on sight or payable through Drafts, as defined in Regulation CC.
- Checks with any endorsement on the back other than that specified in this agreement.
- Checks that have previously been submitted through the Service or through a remote deposit capture service offered at any other financial institution.
- Checks or items that are drawn or otherwise issued by the U.S. Treasury Department.
How do I make a mobile deposit?
- Step 1: Log into Mobile Banking on your mobile device.
- Step 2: Tap “Deposits” & Choose New Deposit.
- Step 3: Choose the Account you would like to deposit to and the amount being deposited.
- Step 4: Capture a picture of the front of the check & Click use photo.
- Step 5: Capture a picture of the back of the check & Click use photo.
- Step 6: Confirm your Deposit Details: Tap “Yes”.
- Step 7: You will receive a “Deposit Successful” message on your phone.
Can I review my deposit from my mobile phone? Yes. After you receive the “Deposit Successful” message on your mobile phone, you can tap the “Review Deposit” link to view the details of the deposit, as well as see the image of the front and back of the check deposited
Can I deposit more than one check? Yes. However, each check is deposited separately to your account. If you have three checks to deposit, you will see three separate deposits posted to your account.
When can I expect to see the deposit posted to my account? We process mobile deposits every business day at 3:00pm. If your deposit was made after 2:00pm cut-off time, your deposit will be processed the next available business day at 3:00pm. Your deposit will typically be displayed in interent or mobile banking sometime between 3:00 pm and 7:00 pm Central Standard Time.
What should I do with the check after it’s deposited? Write “Mobile Deposit and the date of the deposit” or “Void” on the face of the check. Store the check in a secure location to protect it from fraud. After you have confirmed the deposit has been processed by viewing it in your transaction history via Internet or Mobile banking, destroy the check using a cross-cut shredder.
Are there any limits to how much I can deposit through Mobile Deposit? Yes. You may deposit up to $1,000 per day using mobile deposit.
What if I need to deposit a check over the amount limit? Contact us at 855-647-2228 Monday – Friday (non-holidays) 8:00 am – 5:00 pm Central Standard Time. An alternative may be available.
Is Security State Bank Mobile Deposit Safe? Yes, mobile banking users the same security infrastructure as online banking and your data is encrypted using SSL (Secure Socket Layer) data encryption. Access to the application on your mobile device is also password protected.
What should I do if I no longer wish to use Mobile Deposit? Please contact a Security State Bank Representative at 855-647-2228.